The State of Corporate Travel and Expense 2022 29 SKIFT + TRIPACTIONS The more encouraging news is that organizations are getting the picture on what most needs to change, such as ready access to real-time information. British Airways, for one, has partnered with global tech company Sherpa to create an online interactive heat map showing entry requirements for every destination the carrier serves. And according to survey f indings, both business travelers and program managers are prioritizing travel- related and policy information as travel resumes. “The pandemic exposed many of the disconnects between data sources and the travelers that need them the most,” said Govern. “The world is so fluid right now. Restrictions come and go at the drop of a hat. If anything is impacting changes in policies, it is the traveler’s need for detailed information right there in the moment.” Which of the following are your biggest concern(s) with returning to work trips after the pandemic? Which of the following are your biggest concern(s) with employees returning to work trips after the pandemic? Business Travelers Corporate Travel Decision Makers Getting timely information about changes in travel procedures Understanding the entry requirements of the place I’m visiting Staying healthy while traveling Understanding changes to my company’s travel policy and expensing Getting f requent updates about new company travel policies Other Delivering good information about changes in travel procedures Making sure employees stay safe/ healthy while traveling Explaining changes to our company’s travel policy and expensing Communicating the destination requirements of the places employees are visiting Delivering f requent updates about our new travel policies Knowing where employees are so we can help if there’s a problem Other 79% 71% 65% 53% 58% 49% 49% 48% 48% 46% 5% 31% 2%