The State of Corporate Travel and Expense 2022 30 SKIFT + TRIPACTIONS THE GROWING NEED FOR ALL-IN-ONE TRAVEL PLATFORMS Emerging f rom the pandemic, there is a growing shift for corporate travel agencies and other travel platforms to improve and enhance their services, as companies and their traveling employees require more information and support. Looking ahead, the combination of service excellence with service innovation will be true differentiators in the business travel market. This was the impetus behind TripActions’ acquisition this summer of U.K.-based Reed & Mackay, a global leader in service-oriented travel management. “As we stand ready to support a safe, confident, and much anticipated return to travel, we believe that both VIP service and best-in-class user experience are fundamental requirements of a successful travel programme,” stated Reed & Mackay CEO Fred Stratford of the synergistic union. “By combining two