The State of Corporate Travel and Expense 2022 25 SKIFT + TRIPACTIONS HIGHER LEVELS OF CARE AND SUPPORT As workers return to business travel in greater numbers, many also are facing new challenges and concerns. They will need reassurance, new policies and procedures, better information, and strong support. How travel managers choose to match the moment by supporting employees will have important ramifications as to how quickly business travel is able to recover heading into 2022. Important areas of focus include communicating real-time information, instituting and evolving policies, and developing protocols and procedures for safety and hygiene. What do business travelers say they need to safely and reliably travel in 2021 and 2022? And do industry decision makers plan to support those needs? In Skift’s 2020 business travel survey, all respondents were understandably most concerned about minimizing the risk of contracting Covid-19 or other diseases when traveling for work. Their other major preoccupation, consistent with findings in past years, was with flight delays and cancellations. This year, minimizing the risk of Covid-19 (37 percent) while in transit was second only to flight delays (52 percent) as the most pressing concern of business travelers.