G2 Fall Report 2021

G2 Fall Report 2021: TripActions Is #1 in Satisfaction

Table of Contents How the G2 Grid Scores Software 3 #1 in Satisfaction for Enterprise Travel Management Software 4 #1 in Satisfaction for Travel & Expense Management Software 8 #1 in Satisfaction for Expense Management Software 11 #1 in Satisfaction for Travel Management Software 16 What Makes TripActions Unique 20 What is G2? 23 Reviews 24 G2 Fall 2021 | 2

G2 Software Grid® Scoring Description In G2’s Fall 2021 Report, TripActions is consistently ranked as the Leader and #1 in Satisfaction across a ﬁeld of a dozen-plus players in four categories: ● Enterprise Travel Management ● Travel & Expense ● Expense Management ● Travel Management. Products shown on G2 Grids® receive a minimum of 10 reviews/ratings. Each product is ranked by customer satisfaction (based on user reviews) and market presence (based on market share, vendor size, and social impact) and placed into four categories on the Grid®: Market Leaders High Performers Contenders Niche High customer High customer Relatively low customer Relatively low satisfaction and satisfaction scores satisfaction scores and satisfaction scores substantial market but low market high market presence. and low market presence scores. presence. presence. You’ll ﬁnd TripActions here. G2 Fall 2021 | 3

Enterprise Travel Management Software

TripActions Ranks #1 in Satisfaction for Enterprise Travel Management Software #1 in Satisfaction TripActions is ranked #1 in Satisfaction (98/100) and the Enterprise Relationship Index. TripActions received high praise from users for: Quality of Support (96% versus 89% industry average) Ease of Use (96% vs 90%) Ease of Setup (95% vs 89%) G2 Fall 2021 | 5

Enterprise Travel Management Satisfaction Ratings 96% Quality of Support Avg 89%* Ease of Use 96% Avg 90%* Meets Requirements 95% Avg 91%* Ease of Admin 93% Avg 87%* Ease of Doing Business With 96% Avg 89%* Ease of Setup 94% Avg 89%* *N/A displayed when fewer than ﬁve responses received for the question Highest-Rated Features 97% Ease of Booking Avg 90%* 97% Trip Notiﬁcations Avg 91%* Itinerary Management 96% *Category Average Avg 90%* G2 Fall 2021 | 6

Travel Management for Enterprise: Relationship Index Score out of 10 TripActions’ #1 ranking on the G2 Enterprise 9.65 TripActions Relationship Index is based on: Divvy ● ease of doing business with 9.17 Egencia ● whether the reviewer was likely to recommend TripActions ● the quality of support 9.00 TravelPerk G2 calculates a product’s Relationship score with 8.74 a proprietary algorithm. Emburse Certify Expense 8.69 SAP Concur 8.13 Rydoo Ease of Business Likely to Recommend Quality of Support Other Factors G2 Fall 2021 | 7

Travel & Expense Management Software

TripActions Ranks #1 in Satisfaction for Travel & Expense Management Software TripActions received the highest satisfaction score (99/100) among all products in this grid. Quality of Support (96% versus Ease of Use (96% vs 90%) Ease of Setup (95% vs 89%) 90% industry average) Satisfaction Ratings 96% Quality of Support Avg 90% Ease of Use 96% Avg 90% 95% Meets Requirements Avg 91% 94% Ease of Admin Avg 90% Ease of Doing Business With 95% Avg 92% Ease of Setup 95% Avg 89%

Score out of 10 The Fall 2021 Travel & Expense Grid highlights why TripActions is light years ahead of competitors in terms of product 9.60 TripActions capabilities and resulting user satisfaction. 9.50 TravelPerk 9.42 Divvy 9.22 Emburse Certify Expense 9.13 Egencia 8.51 SAP Concur Ease of Business Likely to Recommend Quality of Support Other Factors

Expense Management Software

TripActions Ranks #1 in Satisfaction for Expense Management Software TripActions received the highest satisfaction score (97/100) of all products. #1 in Satisfaction It also ranked #1 on the G2 Relationship Index for Expense Management software. The score is based on: ● ease of doing business with the company ● whether reviewers recommend TripActions ● quality of support

The reviews of TripActions Liquid™ spend management software are overwhelmingly positive: Quality of Support (96% versus 90% industry average) Ease of Use (96% vs 91%) Ease of Setup (96% vs 89%)

Expense Management Satisfaction Ratings 96% Quality of Support Avg 90%* Ease of Use 96% Avg 90%* Meets Requirements 95% Avg 91%* 96% Ease of Admin Avg 90%* 97% Ease of Setup Avg 92%* 96% Ease of Doing Business With Avg 88%* Advanced Integrations 93% Avg 86% 93% Smart Categorization Avg 86% *N/A displayed when fewer than ﬁve responses received for the question

Score out of 10 9.70 TripActions 9.41 Emburse Abacus TripActions 9.31 Airbase Ranks #1 in 9.17 Emburse Certify Satisfaction 9.10 Ramp for Expense 9.06 Divvy 8.87 Management Spendesk Software 8.64 Expensify 8.50 SAP Concur 8.40 Emburse Chrome River Expense Brex 8.31 Other Ease of Ease of Use Meets Factors Admin Requirements

Travel Management Software

TripActions Ranks #1 in Satisfaction for Travel Management Software TripActions ranks #1 in Satisfaction (99/100) and overall #1 in Satisfaction Implementation among all products--including legacy plays like Egencia and Concur. Quality of Support (96% versus 90% industry average) Ease of Use (96% vs 91%0

Travel Management Satisfaction Ratings 96% Quality of Support Avg 90%* 96% Ease of Use Avg 91%* Meets Requirements 95% Avg 91%* Ease of Admin 94% Avg 91%* Ease of Doing Business With 95% Avg 94%* Ease of Setup 95% Avg 92%* *N/A displayed when fewer than ﬁve responses received for the question Highest-Rated Features 96% Ease of Booking Avg 89%* 96% Trip Notiﬁcations Avg 90%* Itinerary Management 96% Avg 89%* *Category Average

Score out of 10 9.00 TripActions TripActions 8.88 TravelPerk Ranks #1 in 8.79 Emburs Satisfaction e Certify Expense 8.57 for Travel Egencia Management 8.56 Rydoo Software 8.09 SAP Concur Ease of Business Likely to Recommend Quality of Support Other Factors

How TripActions Diﬀerentiates

What Makes TripActions Unique Customers G2’s Fall 2021 Travel Management Grid shows that 5000+ TripActions is the perfect combination of modern globally corporate travel management solution and scaled, market-ready leader. Unlike traditional corporate travel solutions, TripActions is the only complete, end-to-end global travel and TripActions expense management solution that includes online booking, 24/7/365 expert travel agent service, and spend management in a single global platform. HQ Location Website Palo Alto, CA + TripActions.com 22 oﬃces worldwide

TripActions handles spend management through the TM TripActions Liquid family of technologies. This technology stack oﬀers a complete, robust solution—from trip booking to payments, corporate cards, expense management and reconciliation—all on one simple and user-friendly platform. TM TripActions Enterprise Edition oﬀers robust capabilities previously only available to enterprises, by stitching together solutions from multiple vendors. With TripActions Enterprise Edition for T&E Management, organizations can consolidate and streamline technology stacks and vendors together with an all-in-one oﬀering.

By putting users front and center in its product, TripActions creates a better user experience, which ultimately drives adoption. More than 5,000 corporate customers trust TripActions with their corporate T&E programs around the world.

What is G2? G2 is the world’s leading business software review platform. It not only collects review data from end users, it builds out its own proprietary scoring grids and metrics to compare software products side by side. G2 is designed to help enterprises make informed buying decisions. Travel and Expense Management Software Deﬁnitions Travel Management Software Enterprise Travel Management Software Travel management software provides users with a Enterprise travel management software provides platform for planning, purchasing, and recording global, distributed clients with a platform for travel and related expenses. planning, purchasing, and recording travel and related expenses. Travel and Expense Software Expense Management Software Travel and expense software provides the tools Expense management software provides needed to manage employee travel and expense businesses with a platform to process, pay, and reimbursement. These tools usually help facilitate audit employee-initiated expenses. Employees are the booking of business travel and make use of able to input expenses for approval through the company corporate cards. software either in a browser or mobile application.

TripActions Reviews KL CB ZA This company gets it. The tech-forward, We have used several travel providers at TripActions Liquid is a phenomenal customer-focused platform has helped my company, but none of them have product, and has cut down the time I smooth out wrinkles in our corporate understood what exactly we were trying spend doing expenses to a signiﬁcant travel program. The back-end reporting to do as well as TripActions. TripActions degree, which is invaluable after long features are great, which keeps our gives us the ability to create travel business trips. Ops/Accounting team happy. And the policies and analyze spend using many added COVID-19 support features that diﬀerent metrics. The system is very Zach A they have built in have been helpful in easy to use and we are able to manage thinking about our return to travel employees in all our subsidiaries from strategy. one place. Kelly L Corey B

Fast becoming the default for corporate travel and spend management, TripActions is the leading cloud-based T&E platform that combines industry-ﬁrst technology with best-in-class travel agency service. Trusted by travel managers and ﬁnance teams alike at more than 5,000 companies globally, TripActions leverages real-time data to keep traveling employees safe, control costs, and save time. Learn more at www.tripactions.com. Join the TripActions Community at https://community.tripactions.com. #LetsGo tripactions.com | #tripactions | #LetsGo