The State of Corporate Travel and Expense 2022 5 SKIFT + TRIPACTIONS EXECUTIVE LETTER Dear corporate travel professional, Despite the continuing challenges of the pandemic, businesses report high traveler confidence. And the data backs up those anecdotal reports, showing that when borders open and people can move safely, they return to travel. It’s therefore imperative that every company is prepared—which includes having the right travel partner by your side. After all, today’s most successful travel leaders demonstrate a razor-sharp focus on health, sustainability, and the role that travel plays in business success. They’re driving forward the corporate travel agenda and the critical role of in-person meetings—not only in client acquisition strategies, but also in achieving cultural cohesion across a global organization. Forward-thinking travel and spend management platforms can help support this agenda, having evolved in step with changing buyer needs. At TripActions, for example, marrying technology and service has been key to delivering a new generation of solutions, enabling global visibility as well as the ability and agility to quickly react to local market developments. The pandemic has accelerated our adoption of technology and simultaneously raised our cross-platform service expectations. In markets where the percentage of domestic travel is high, we’re seeing a strong return to online booking. At the same time, the complexity facing busy professionals who are crossing international borders has driven a rise in demand for white glove service. Demand for an elevated level of care has become a high priority, in order to provide that all-important reassurance to corporations and travelers alike. As CEO of Reed & Mackay, I am proud that as part of the TripActions Group, we are collectively and seamlessly delivering enhanced value to our 5,000+ customers. This comes not only through our global buying power (in excess of $5 billion), but also through the game-changing collaboration that takes place when you bring together the very best in tech with the best in service. Today, the TripActions Group is stronger than ever. But we’re always thinking two steps ahead, in order to keep delivering a travel and spend solution that not only helps drive business for our customers, but also offers them something even more valuable: peace of mind. Fred Stratford CEO Reed & Mackay