The State of Corporate Travel and Expense 2022 36 SKIFT + TRIPACTIONS That goes with spend management. It is critical to understand what type of interactions you want for what type of functions, and in turn, what kind of money you want to spend on those types of interactions. In our business, we talk about being f rugal with some expenditures so that we can spend big on more important things. Skift: How is your organization coming to terms with heightened responsibilities to your employees and customers in the post-pandemic context? Allison: Prioritizing health and safety f rom the outset of the pandemic, we continue to enhance and evolve what’s best for our team members, our customers, and the community. Communication is an essential component. We reach out to customers on a regular basis to keep them updated on changes and ways we are working to keep them safe. Glanzer: For me, duty of care means knowing every statistic as a determinator of travel safety. Covid-19 rates, ICU hospitalizations, mask mandates, vaccination positivity, and health and hygiene protocols all come into play when looking at a given destination. Customers want clarity. Nevada’s reinstatement of the mask mandate has made many groups more comfortable about coming to Vegas precisely because it was mandated. And when they have questions about health and safety, we are ready with solutions such as our Convene with Confidence program, which includes onsite PCR rapid testing, Health Pass by CLEAR, and more. Massari: While duty of care can mean something different to different companies, one of the few positives coming out of the pandemic is that duty of care has taken a more prominent seat in our industry and the world at large. What we ask people to do in terms of traveling and meeting for business carries weighty obligations. We are responsible for where we send our folks. We are responsible for them while they are there. We are responsible for our team members and attendees on our properties. Our customers are responsible for their people. When companies use our facilities, our duty of care mentality must match theirs. That’s a positive for everybody that I hope stays permanent.