Relayr Case Study

tripactions.com | #tripactions #letsgo Challenges • Disjointed travel and expense solution • Poor user experience • Employees fronting the cost of company expenses • Lack of policy controls • Outdated expense management process • Lack of real-time visibility into global T&E Results with TripActions • Global, unified travel, corporate card, and expense solution • Comprehensive visibility in real time • Over 95% employee adoption of TripActions Liquid • 98% compliance to max-price company policy • 92% of travel bookings paid via TripActions Liquid • 90% CSAT for mobile app support • 15% net savings on hotel bookings SUCCESS STORY Relayr Finds Global, Unified Travel, Corporate Card, and Expense Solution in TripActions Liquid™ Relayr, an IoT tech company based in the U.S., Germany, and Poland, was frustrated with its disjointed travel and expense (T&E) solution. With employees around the world, Relayr found that using one company as its corporate travel solution and another to manage expenses resulted in a poor user experience across the board. “We didn’t have a good tool,” said Joel Jeselsohn, CFO of Relayr. “The user experience just wasn’t very good.” As Relayr set out to find a tech-forward solution, TripActions Liquid overshadowed legacy platforms. “As we scoped new solutions, what stood out with TripActions Liquid was the overall user experience,” said Jeselsohn. “A unified travel, corporate card, and expense solution with powerful reporting capabilities, built-in policy controls, the option for virtual and physical cards; these modern features are why we chose TripActions Liquid.” For Relayr, the use of disparate travel, payments and expense solutions no longer made sense.

tripactions.com | #tripactions #letsgo Unrivaled Global Reporting Capabilities With TripActions Liquid, global reporting has never been easier or more robust. “The dashboards have a modern look and feel, like a true dashboard,” marveled Jeselsohn. On the travel side, Relayr can instantly analyze booking compliance, cost savings, and CO 2 emissions in the admin dashboard or identify where travelers are via the traveler map. “Employee safety is a concern, especially now with the pandemic; the traveler map helps us track where employees are, and we can alert them if needed,” said Jeselsohn. On the expense side, spend dashboards capture real-time transactions worldwide and can instantly pull out-of-policy spend (OOP) reports. “The unified T&E solution provides complete visibility into global travel and spend,” said Jeselsohn. “Compared to our legacy solution, it’s night and day.” Smart Cards Signal the End to Expense Reports TripActions Liquid smart cards earn their name with policy controls built directly into the virtual and physical cards, allowing Relayr to streamline its travel and expense policy and effectively eliminate expense reports. “Expense reports are a thing of the past. What TripActions Liquid has brought to the market is the end of expense reports,” said Jeselsohn. “With Liquid, control no longer happens at the report level; it’s done at the expense level. We no longer have to wait until the end of the month to receive someone’s expense report.” Depending on the policy, Liquid smart cards can capture, approve, flag, and map transactions to the General ledger—all in real time. “We have over 95% employee adoption of TripActions Liquid. Aside from a few employees who still use personal cards, all expenses are paid using either the Liquid virtual cards or the physical cards. It gives us immediate visibility into spending,” noted Jeselsohn. As a benefit of near-total adoption, 98% of all global travel bookings paid for using Liquid are auto-approved, which means Relayr’s finance team no longer has to manage transaction-by-transaction approvals. Integrated policy controls also mean increased compliance. To date, Relayr boasts 98% compliance to its max-price policy for travel bookings; its EMEA team has 81% compliance to all other expense policies. “Expense reports are a thing of the past. What TripActions Liquid has brought to the market is the end of expense reports.” — Joel Jeselsohn, CFO, Relayr

tripactions.com | #tripactions #letsgo TripActions is a leading corporate travel management & payments platform. Trusted by nearly 5,000 companies globally, TripActions empowers organizations with real-time data and insights to make business decisions, paired with flexible travel management tools that enable quick and decisive action to keep traveling employees safe, control costs and save money. Learn more at www.tripactions.com . Join the TripActions Community at https://community.tripactions.com . #LetsGo Everyone Wins with Rewards Cost savings is never a bad thing for finance teams. For Jeselsohn, incentivizing employees through the TripActions rewards program has been a win-win. Employees enjoy Amazon gift cards for choosing more cost-effective bookings, and the company saves money. “The ability to share savings with employees while saving the company money adds major value,” said Jeselsohn. So far, Relayr has seen 15% net savings for hotel bookings alone. 24/7/365 Global Support Has Road Warriors Covered For Relayr’s road warriors traveling throughout Europe and the United States, traveler support remains essential. Whether it’s a last-minute itinerary change, a new travel restriction due to inclement weather, or a public health crisis, travelers can access 24/7/365 global support via chat or phone and talk to a real human. While TripActions Liquid harnesses innovative technology to eliminate outdated processes, it doesn’t dismiss the essential need for human support. As a result, TripActions has earned a 90% CSAT score from Relayr’s road warriors. A Unified T&E Solution Just Makes Sense Compared to legacy solutions that mix and match platforms and agencies, which requires customers to deal with different processes and teams, TripActions Liquid offers a unified, more streamlined travel, corporate cards, and expense solution. It’s why CFOs like Relayr’s Joel Jeselsohn have chosen TripActions Liquid as their company’s T&E solution. ”TripActions Liquid is simply superior to legacy systems,” he said.