Risk Factors Leakage Because you can’t manage what you can’t see. Having travelers book trips on the company’s approved platform is the way to maintain duty of care. Yet a recent survey showed that travelers aren’t always happy with the tool their company uses. 68% 57% of business travelers said their solution was of business travelers said their service does not easy to use.* not support them well on a trip.* This unhappiness can result in out-of-policy bookings, which puts limits on the duty of care travel managers can offer. And that means greater risk for the company. Risk Mitigation Secret ● Encourage or incentivize employees to book in policy and on an approved booking platform that’s useful and intuitive to navigate. * Skift + TripActions Research: The State of Business Travel 2021